FAQs
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and Apple Pay. All payments are securely processed.
Q: Can I modify or cancel my order after placing it?
A: Please contact us within 2 hours of placing your order. Once processed, changes may not be possible.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are usually processed within 1–3 business days. Standard delivery takes 5–10 business days, depending on your region.
Q: How can I track my order?
A: You will receive a tracking link via email once your order has shipped.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn and undamaged items. Customized or engraved jewelry is non-refundable.
Q: How do I start a return or exchange?
A: Contact us at [your email] with your order number, and we’ll guide you through the process.
Product Care
Q: How should I take care of my jewelry?
A: Store your pieces in a dry, cool place. Avoid contact with water, perfume, and harsh chemicals. Clean gently with a soft cloth.
Q: Are your products made with real gold/silver?
A: Yes! We offer high-quality materials including 925 sterling silver, 14K/18K gold, and ethically sourced gemstones.
Gift Orders & Packaging
Q: Do you offer gift wrapping?
A: Yes! Select the gift option at checkout, and we’ll wrap your jewelry in a beautiful, ready-to-gift package.
Q: Can I include a personalized message?
A: Absolutely! You can write a note during checkout and we’ll include a handwritten message with your gift.
Contact & Support
Q: How can I reach your support team?A: Email us at [your email address], or send a message through our contact page. We respond within 1 business day.
